Comments on: Bugzilla: Changed Definitions

By: Felipe Alvarez

Felipe Alvarez — Tue, 02 Dec 2008 10:18:31 +0000

Couldn’t “beta customer” be added automatically if creating a bug report for a beta of openSUSE? It would then use ‘customer’ after it has been Released.

By: Andreas Jaeger

Andreas Jaeger — Thu, 07 Aug 2008 07:32:34 +0000

This has been implemented now – you can use “community user”. Thanks for the suggestion.

By: Andreas Jaeger

Andreas Jaeger — Wed, 30 Jul 2008 06:08:11 +0000

Bolek, if you have a support contract with Novell, you should use the official channel to report bugs for SLES/SLED.

If you encounter a bug in SLED/SLES and find it in openSUSE as well, you can always report it against openSUSE.

By: Bolek

Bolek — Wed, 30 Jul 2008 02:13:53 +0000

What about SLES and SLED corporate users? Some of the bugs found in there are also present in OpenSuSE (never addressed). Should we go through official channels where it will be directed down stream to OpenSuSE or should we post it here as a ‘customer’? I agree with some of the comments above that the word ‘customer’ indicates someone who pays for the services. It definitely does not apply to an OpenSuSE community member as s/he does not pay for the product/support per se.

By: jengelh

jengelh — Wed, 23 Jul 2008 18:31:11 +0000

I always assumed “Beta-Customer” meant the group of (traditional) Beta testers (= no one after beta tests became public), i.e. those that were eligible for a SUSE box. Not that “Beta-Customer” implied that you do get the free SUSELinux box — the field is just for statistics.

By: Beineri

Beineri — Wed, 23 Jul 2008 08:31:25 +0000

I have opened a Bugzilla request about defining a default role for oneself - let's hope it will be implemented.

By: Andreas Jaeger

Andreas Jaeger — Wed, 23 Jul 2008 08:12:35 +0000

Good idea, I’ll discuss it. It would indeed make life easier.

By: Andreas Jaeger

Andreas Jaeger — Wed, 23 Jul 2008 07:47:17 +0000

Livio, could you give me a URL and citations as reference, please. I check e.g. GCC (http://gcc.gnu.org/bugzilla/page.cgi?id=fields.html#bug_severity) which has “Blocks development and/or testing work”. So, this is the same as our definition.

By: Livio

Livio — Wed, 23 Jul 2008 07:43:11 +0000

Blocker in other bugzillas mean “blocks program from using”/etc.

That’s why I written that you’re messing around a little bit.

By: Andreas Jaeger

Andreas Jaeger — Wed, 23 Jul 2008 07:35:49 +0000

Not sure what you mean – to me it looks more we had a mess before and clean it up now ;)