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openSUSE Admin: manage the complexity

November 24th, 2013 by

200px-Caméléon_commun_In the Service Team’s Cave, where the infrastructure of openSUSE servers and services runs, the openSUSE Service Team faced an issue: requests to admin@opensuse.org were managed only by mail, making it hard to keep track of all the open issues and leading to coordination problems. As some requests to this list also contain log in credentials, the list itself could not have a public archive. This could have exposed sensitive data to the public. So it is always complicated telling people what’s going on there, and even more complicated, allowing interested people to subscribe. (Please note: including credentials in plain Emails is never ever a good idea – it is even not the intention of the Service Team to get such credentials. But sometimes people don’t care about their sensitive data, or just realize too late that their log files contain information that should not be visible).

But openSUSE – and especially the administration of all openSUSE services – is all about collaboration and communication. So hiding in a small cave might not be a good idea if you want to get some helping hands or reach out for collaboration.

Today we took one big step forward with our infrastructure by integrating admin@opensuse.org into the ticket system available at http://progress.opensuse.org/ ! At first this may not sound very interesting, but please remember that this service is already integrated into our authentication infrastructure. Now everyone with an openSUSE account is able to  check the state of public tickets (warning: tickets are set to private per default), create new ones a have a look at other public modules of this “openSUSE admin”-project – or become part of the team.

Just to avoid confusion: sending an email to admin@opensuse.org is not only still possible but also the preferred way to reach us.

For coordination and to be “reachable” for all those guys hanging around at some IRC channel, we now also have a public channel on irc.freenode.net: #opensuse-admin Feel free to say hello, thank you, or ask us questions.

Planned maintenance downtime December 1st

November 24th, 2012 by

Update: all services are back – please report issues via mail to admin @ opensuse.org

On Saturday, December 1st 2012, at approximately 05:00 UTC our data center team will do a backend storage upgrade. The planned window is 8-10 hours for the maintenance, and specific applications will probably be not available until 24:00 UTC as listed below.

The plan is to keep read only versions of each affected site running. We will keep this announcement updated with the current state and also report changes to opensuse-announce@opensuse.org.

To avoid confusion – the services listed below are not scheduled for any downtime and accordingly up for the whole time:

Planned maintenance downtime of rsync.opensuse.org, Monday 2012-09-17

September 16th, 2012 by

Failing GeekoOur public rsync server ‘rsync.opensuse.org’ will be not available on Monday, 2012-09-17, starting 11:00 local time (CEST) which is 17th of September, 09:00 UTC. The downtime is expected to last for three hours.

Please have a look at our webpage with local mirrors of our distribution and choose one of the closest to your region/country.

build.opensuse.org binary backend was down

January 14th, 2012 by

Working to fix the problem...

The SAN array of the backend server server lost 3 hard disks over the weekend.

That means the array with the built RPMs was broken. We checked and replaced a lot of files from backups – but since not all binary parts of the projects are in backup we need to rebuild some of them (31 from 24,194) afterwards.

The good news: sources and project configurations were affected by this.

Maintenance downtime Thursday 2011-11-24

November 23rd, 2011 by

We need some maintenance downtime to work on the following issues:

  • Failed geekofix storage problems on Build Service machines
  • increase network subnet mask for external available servers (means: we are growing ;-)
  • exchange some SSL certificates on servers delivering content via HTTPS

We are trying to get everything done during the standard infrastructure window:

Thursday (2011-11-24), 08:00 – 10:00 CET (7:00 -9:00 UTC)

but some services might need a bit longer (for example the schedulers of the Build Service).

Please contact admin@opensuse.org with any queries.
Your openSUSE Admins

Outage of build/api/features.opensuse.org (solved)

March 28th, 2011 by

We are currently facing problems with the the following openSUSE services:


We are trying to resolve this as fast as possible. Apologies for inconveniences this may cause.

Please contact admin@opensuse.org with any queries.
Your openSUSE Admins

Update 2011-03-28 10:30 UTC: Everything is working again.

Update 2011-03-28 13:44 UTC: The login system is a bit unstable at the moment and might be occasionally unavailable for a few minutes again, they will be back soon. We’re working on getting everything running smoothly again.

30 min downtime for build.opensuse.org and software

February 24th, 2011 by

We need a short service outage to move one of the big storages behind the openSUSE Buildservice to a new location. As result, build.opensuse.org and software.opensuse.org/search would not be available for ca. 30min.

Small server maintenance Thursday, 2011-02-03

February 3rd, 2011 by

We will have a service outage (expected are 30 minutes) this Thursday morning between 09:00 and 10:00 CET.

This means the following services will not be reachable during that time:
* http://download.opensuse.org
* http://features.opensuse.org

Small server maintenance Thursday, 2011-01-20

January 19th, 2011 by

We will have a service outage (expected are 30 minutes) this Thursday morning between 09:00 and 10:00 CET.

This means the following services will not be reachable during that time:
* software.opensuse.org
* build.opensuse.org
* api.opensuse.org

Small server maintenance Thursday, 2011-01-13

January 12th, 2011 by

We will have a service outage (expected are 30 minutes) this Thursday morning between 09:00 and 10:00 CET.

This means the following services will not be reachable during that time:
* build.opensuse.org
* features.opensuse.org
* api.opensuse.org

The software search on software.opensuse.org might also be affected during that time.